Last Updated: June 2026
Welcome to Cultural Heritage Tourism LLC. By accessing our website and booking any of our tours, transportation services, or activities, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a reservation.
1. Acceptance of Terms
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.
2. Booking and Reservations
- All bookings are subject to availability and confirmation.
- Customers must provide accurate and complete information when making a reservation.
- Cultural Heritage Tourism LLC reserves the right to refuse or cancel bookings due to unforeseen circumstances or operational requirements.
- A booking is considered confirmed only after payment confirmation has been received.
3. Payment Policy
- Full or partial payment may be required at the time of booking.
- Payments can be made through approved payment methods available on our website.
- Prices are subject to change without prior notice; however, confirmed bookings will not be affected by subsequent price changes.
4. Cancellation and Refund Policy
- Cancellation requests must be submitted in writing or through our official communication channels.
- Refund eligibility may vary depending on the tour, activity, or service booked.
- No refunds will be issued for no-shows, late arrivals, or unused portions of services.
- Refund processing times may vary depending on the payment method used.
5. Tour and Activity Participation
- Participants must follow all instructions provided by guides, drivers, and staff members.
- Certain activities, including dune bashing, desert safaris, and water sports, may not be suitable for pregnant women, individuals with medical conditions, or young children.
- Customers participate in activities at their own risk and are responsible for ensuring they are medically fit to participate.
6. Transportation Services
- Pickup and drop-off timings are subject to traffic and operational conditions.
- Customers are responsible for being present at the designated pickup location at the agreed time.
- Delays caused by customers may result in reduced tour duration or additional charges.
7. Customer Responsibilities
Customers agree to:
- Provide accurate booking information.
- Respect local laws, customs, and cultural traditions.
- Treat staff, guides, vehicles, and equipment with respect.
- Follow all safety guidelines during tours and activities.
Any behavior deemed unsafe, disruptive, or unlawful may result in immediate termination of services without refund.
8. Liability Disclaimer
- Cultural Heritage Tourism LLC strives to provide safe and enjoyable experiences; however, we shall not be held liable for personal injury, loss, damage, delays, accidents, weather conditions, or circumstances beyond our reasonable control.
- Customers are responsible for their personal belongings throughout the tour or activity.
9. Website Usage
- All content on this website, including text, images, logos, and designs, is the property of Cultural Heritage Tourism LLC unless otherwise stated.
- Unauthorized copying, reproduction, distribution, or use of website content is prohibited.
10. Privacy
Your use of our website and services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as outlined in our Privacy Policy.
11. Changes to Services
Cultural Heritage Tourism LLC reserves the right to modify, substitute, postpone, or cancel tours, activities, itineraries, or transportation services due to weather conditions, safety concerns, government regulations, or operational requirements.
12. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes arising from the use of our services shall be subject to the jurisdiction of the courts of the UAE.
13. Contact Information
For questions regarding these Terms and Conditions, please contact:
Cultural Heritage Tourism LLC
📍 16B Port Saeed Road, Deira, Dubai, UAE
📧 [email protected]
📞 +971 52 105 5569
Thank you for choosing Cultural Heritage Tourism LLC. We look forward to providing you with an exceptional travel experience across the UAE.
